Physical items
For change-of-mind returns, tell us within 14 days of delivery and send the item back within the next 14 days.
Returns
Returns without the tangle.
If something is wrong, we want to fix it. If you changed your mind about a physical item, start the return by email before posting anything back.
Return basics
What can be returned?
This policy covers the usual cases. It does not affect your statutory rights if an item is faulty, damaged, or not as described.
Digital patterns
Pattern downloads are normally non-refundable once delivered or downloaded unless they are faulty or inaccessible.
Custom work
Personalised, made-to-order, and framed pieces cannot usually be returned for change of mind unless something is wrong.
How to return
Start with an email.
Please do not send items back without return instructions. It keeps the process much smoother and helps us match the parcel to your order.
1
Email us before sending anything back.
2
Include your order number, checkout email, and the reason for the return.
3
Wait for return instructions so the parcel reaches the right place.
4
Use suitable packaging and keep proof of postage.
Faults and damage
If something is wrong, tell us quickly.
Faulty, damaged, missing, or inaccessible items are handled separately from change-of-mind returns.
We will put it right
Email us with photos, the order number, and the email used at checkout. We will reply with the next step, which may be a replacement, repair, resend, or refund depending on the issue.
Damaged parcel
Keep the packaging and send photos of the parcel and the item.
Wrong or missing item
Tell us what arrived and what you expected from the order.
Download problem
Send the checkout email and a screenshot of any error message.
Ready?
Email before posting.
We will confirm the return route and what to include so your order can be matched quickly.