We aim to reply within 2 working days, Monday to Friday. During busy gifting seasons, replies may take a little longer.
Include your order number if you have one.
Contact
How can we help?
Questions about a pattern, Thread Bundle, return, or Framing Service are easiest by email. Send the useful details once and we will get back to you calmly.
Email first
Send one helpful message.
We do not have a public phone line yet, so email is the best way to keep order details, photos, and download links together.
Orders and downloads
If a pattern download link is missing or expired, include the email address used at checkout.
Thread Bundles
For supplies or delivery questions, send the order number and shipping postcode.
Returns
For damaged, faulty, or unwanted physical items, include clear photos where helpful.
Framing Service
Tell us the piece size, frame choice, and whether you have already posted your stitching.
Quick answers
A few pages may answer it faster.
Still stuck?
Send the thread trail.
Order email, pattern name, screenshots, and clear photos usually give us everything we need to help.